Dear Editor,
I write with much frustration as a customer of Guyana Telephone and Telegraph (GT&T). It has been one month and one day since my landline has been faulty, something which I reported to GT&T personnel a month ago. Since then, every day I have been calling 0907 for updates, feedback and information. On my first call, I was told that the complaint has to be made seven working days before any action would be taken; it has been a month now!
Every time after the 7 days’ working period when calls are made to 0907, we are told that the complaint will be sent to the area supervisor for action. This is repeated over and over.
In addition to our landline being down and not functioning, our internet is down too. As inconvenient as it has been in the August month without a landline and more so the internet connection, September came and so has the new school term; the University of Guyana re-opened as well. It has been a nightmare for the children in the home and well as the adults. We need our internet to research, do homework/assignments, conduct work assignments from the office and many other things. And may I say that the internet bill was already paid for the month of August and yet there is no satisfactory usage of that paid service.
How fair is this? How much longer do I and other members of my household have to hear ‘the complaint will be sent to the area supervisor for action’? How much longer can I and other members of our household tell our teachers, lecturers, friends, family, work colleagues and boss, “GTT said complaint will be sent to the area supervisor for action.”
Yours faithfully,
C Singh
