Dear Editor,
I would like to draw attention to the bill payment facilities for DSL and landline services at Guyana Telephone & Telegraph Company Limited (GT&T) local branch offices on Brickdam and Church Streets. On my recent visits to these outlets I found these facilities to be inadequate. At Brickdam, there are 5-6 counters to cater for the general population, senior citizens and those who prefer to pay with credit cards. On two consecutive days of visiting this branch, I noticed that only two cashiers were available at peak times when there was a large number of customers present to pay their utility bills. Is this adequate for a line comprising 50 plus customers per hour? One cashier seemed more comfortable counting the cash register rather than serving the high volume of customers.
The same happens at the Church Street branch. As GT&T rolls out its new logo ‘Do More,’ it is my hope that they will do more to rectify the issue of limited cashiers and empty cashier booths during busy periods.
I want to applaud GT&T, however, for creating multiple avenues for customers to pay their bills at commercial banks, GT&T Money Mobile Agents and Western Union, among other entities. Also, GT&T should be praised for introducing the ability to view bills online. The next step should be to bring bill-paying services online for the convenience of customers. I know that GT&T is committed to doing more to increase customer satisfaction and make the bill-paying process simpler.
Yours faithfully,
Collin Haynes
