Dear Editor,
I share the views of Mr Kencil Banwarie, in his letter captioned “GT&T is boosting its cellular network from Moleson Creek to Charity to ensure seamless service” (07.02.07)
The GT&T service, both land line and cellular is not good. The people on the Corentyne are taken for granted, how else could GT&T explain why it has only one office (in New Amsterdam, Berbice) in the whole of Region 6. Do you have any idea what it costs a customer from Moleson Creek or Crabwood Creek to travel to New Amsterdam to query a bill. It makes more sense to just pay the bill regardless if you feel you are being ripped off. I wish anyone luck trying to get on to the “24 x 7” customer service lines. You are certainly going to need it.
I find it amusing for GT&T to boast about its planned works/expansion on the Corentyne. Everyone knows this is because of the arrival of Digicel.
Yours faithfully,
H. Hanif
Editor’s note
We sent a copy of this letter to GT&T for their comments and received the following response from Mr Oscar Clarke, Assistant Public Relations Officer:
“GT&T is not unaware and indeed is concerned about the distance travelled and the cost involved when our customers from areas like Crabwood Creek have to conduct telephone business at the New Amsterdam office.
The company is, in fact, actively planning for the establishment of a business office on the lower Corentyne.
We have received similar expressions of concern from our customers in Essequibo and there too active consideration is being given to the locating of an office to reduce the inconvenience.
The writer does suggest that it is because of the arrival of Digicel that GT&T is boasting about its planned works/expansion on the Corentyne.
He/she has to be aware of the commitment demonstrated by GT&T and the significant investment it has made over the years to the development of telecommunication across the land.
We would be less than honest if we were to argue that we have not been influenced by the element of competition, but expansion into all population centres has always been part of the company’s agenda.”