Dear Editor,
I purchased a Nokia-112 handset from Digicel (Guyana Stores branch) on the December 11. I did not call anyone until about 5 pm when I called my friend. I could hear him but he could not hear me, so I called my sister and it was the same.
The next day I tried calling, the same thing happened. All the time my minutes were going. I took it back to my place of purchase, the guys checked it out only to tell me that the microphone is not working. I was so disappointed.
They told me it has to be repaired and I filled out a form (which is attached). Fuming with rage I gave it to them and was told to come back in one week. I then went to the company’s Fort Street building. I was told by a young lady that there was only one supervisor in the building and that it was impossible for me to see him as he was too busy.
I waited three days then I went back to the Fort St site. While there I complained to a young lady about a cracked handset that I received. Also a lady who was there complained about a similar matter like mine. Then a young man and his associate were there to find out why after repeated trips (he lived in the country) he could not receive his $2,007 top-up when he had purchased his phone at Guy-Expo. As I was debating with my fellow sufferers, the “lady” left her chair, informed her supervisor of what was transpiring and came back in a few seconds.
A man came out and spoke to me (his name was Lyndon Gomes) and gave me his number and told me it’s a manufacturer’s fault but that my phone can be uplifted. I felt a little better. When I went back to GSL the fellows said that my phone was working and they showed me that it was. I went home and called and even sent three texts so everything was going fine.
A couple of days after I topped up $500 and called my friend trying to take advantage of the 3 mins for free. I was looking at my watch believe me sir, 2 mins “Beep” I was cut off. I consulted my credit there was none. A voice said “you have no credit”!
Now, Mr Editor, I am stuck with a brand new second hand phone that oh I forgot to tell you works on and off while gobbling up my hard earned money. I feel cheated.
Yours faithfully,
Edwin Wilson
Editor’s note
We sent a copy of this letter to Digicel for their comments and received the following response from the Sales Director, Mr Kalpesh Joshi:
“Thank you for the opportunity to investigate Mr Wilson’s reported problem with his handset. We have contacted Mr Wilson directly to discuss the issues he was experiencing with his handset which was purchased on 12th November, 2007. Please be assured that we have resolved the problem to the satisfaction of both parties and we regret any inconvenience caused to Mr Wilson.”
