Constellations Tours has issued an apology for the recent disruption to its services which left hundreds of passengers stranded last weekend.
In a statement yesterday, the company said that the substantial increase in fuel prices over the last six weeks along with the grounding of several US aircraft affected its services.
Constellation said owing to the high fuel prices it was forced to suspend by mutual consent its arrangement with EOS airlines, one of its chartered airlines. Constellation in the statement said it is finalizing arrangements with another airline which started operations last Friday with an aircraft that has a lower fuel utilization level than the previous one.
Constellation said further that there was the grounding of American Airlines and other US carriers for maintenance so all other available aircraft were quickly contracted out to meet the shortfall that resulted from these cancellations.
“Consequently, we were unable to negotiate a sub-service arrangement to back-up the operation,” the statement said.
The company said it had no choice but to cancel its programme until the new arrangement came into effect.
According to the statement, Constellation has had discussions with the regulatory bodies in the US, Trinidad and Tobago and Guyana to apprise them of the situation and their plans to address the passenger disruptions.
In addition, the company has committed to giving a full refund to all originating passengers and all returning passengers will be reallocated to scheduled flights to their point of origin.
Constellation Tours has assured that these issues do not affect its Canada operation on Zoom Airlines and those flights would continue as planned.
