Dear Editor,
I applied to GT & T in February 2007 for an “uninterupted transfer” (this is where you continue to pay for the service while the transfer is being processed) of my landline service 220 -3268 from lot 29 Happy Acres to Lot 5 Happy Acres, ECD. It is now November 2007 and I am yet to get back my phone (GT & T now has a credit for me on this line).
I was forced to pen this letter to the press after the latest nonsense from the BV office was that no lines were available, this is a transfer of an existing landline service within the same area (Happy Acres) how can there be no line available?
Yours faithfully,
V.Bankay
Editor’s note
We sent a copy of this letter to GT&T for any comments they may wish to make and received the following response from their Public Relations Officer Ms Allison Parker:
“Mr Bankay’s Problem has posed some special challenges to us.
Our records show (i) that the application for transfer was made on May 15, 2007 and not in February 2007; (ii) that line plant was allocated for the service three days later on May 18; (iii) that we had serious problems with the line plant in the area, and the one allocated to Mr Bankay was found to be ineffective; (iv) that it took several searches before an effective pair was located; and (v) that the installation was made even as the letter was sent for publication.
Mr Bankay had certainly not been unreasonable to expect an early transfer when it had been requested within the same area. But we ask that he appreciates that there are circumstances, like the weather, which take their toll on our facilities and render them ineffective.
Our technicians understand that it is perhaps better to delay the installation of a service instead of providing one which might result in constant disruption and even inconvenience.”
