Dear Editor,
The new landline service provided by GT&T as a replacement for the antenna system in Region #2 which stretches from Pomeroon to Supenaam is very much defective with customers there including me being “fed up” of making heedless complaints to rectify the situation.
From the very initial stage and all along for several months now, abounding difficulties which never before existed are being experienced much to the detriment of customers.
A major problem being encountered is to get dial tone which is necessary for its use and while this is sometimes possible on some phones, others do not get it at all.
Even when the dial tone is on calls cannot be made as the ring out tone never comes on but rather the beat of a strange sound is being heard all the time.
A piece of instrument used in the new service was removed from my home by a technician for “programming” but on its return there was no improvement with the same faults recurring.
Communication is a vital link and it must be of concern to the company as a responsibility to its customers to find an urgent solution.
It is totally unfair to pay for a service from which no benefit is derived with a 16% VAT included too.
Yours faithfully,
Baliram Persaud
