Dear Editor,
With reference to the letter by Mr Baliram Persaud captioned ‘Bill does not reflect full amount paid,’ which appeared in your edition of May 30, and which you sent to Guyana Water Inc for comment, I wish to make the following clarification.
All payments made during the billing period covered by a particular bill are stated on that bill. In cases where there is a credit balance, ‘Do not pay’ is printed at the bottom of the bill.
The account number in question has a credit balance of $15,104 (Fifteen thousand one hundred and four dollars) and the phrase ‘Do not pay’ is printed on the bill.
If Mr Persaud has any further queries, he can call our Customer Call Centre on 227-8701.
Yours faithfully,
Marceline Small
Complaints Regulations
and Key Accounts Manager