The greater need for prosecution of persons engaging in credit card fraud and the need for better informed personnel dealing with credit cards were two of the main points arising at a seminar on “Combating Payment Systems Fraud” held yesterday.
The forum was a special Merchant Operating and Risk Management seminar organised by the Guyana Bank for Trade and Industry (GBTI) and it attracted a sizeable turnout.
The purpose of the forum was “to inform all Visa and Master Card Merchants in Guyana about mitigating losses resulting from fraud, charge backs and improper card handling procedures.” The feature presenters were Kittians, Natasha St. Juste and Janiere Frank from the Caribbean Credit Card Corp.
St. Juste, the Operations Officer of the organisation, presented on the topics “Limited Exposure to Fraudulent Transactions” and “Card Present & Card Absent Best Practices”. Frank, on the other hand, addressed the topics “Card Acceptance Procedures” and “What to do if you suspect Fraud”
During Frank’s presentation on “What to do if you suspect Fraud”, she said that there needed to be a greater link between what happens in the business arena and the legal system since fraud was a crime. She suggested that more persons needed to be brought before the courts particularly in relation to credit card fraud.
In both her presentations, St. Juste underscored the need to train persons to be better equipped to deal with credit cards. This, she said, will ultimately result in persons being better able to identify fraudulent transactions.
