Dear Editor,
About two weeks ago I went home and realized that there was no electricity. At first I thought it was a power outage, however there was music coming from my next door neighbour. Knowing that I had paid my electricity bill before the due date I did not think that I was disconnected. To my surprise I was.
The next morning I went into the Guyana Power and Light head office on Main Street to enquire why I was disconnected.
The Customer Service Clerk told me that my account was back billed for six months for an amount of $48,795, due to the meter under recording. It is absolutely outrageous that I have to pay for GPL’s negligence and the most the company can offer is a four months’ payment plan.
In all fairness if GPL meters are malfunctioning, letters should be sent to the consumers informing them about the defective meters.
In my opinion Guyana Power and Light is in the habit of back billing customers’ accounts to offset the losses coming from illegal connections and theft of electricity. It is the company’s way of fleecing the small man, or is the company in a financial crisis?
Yours faithfully,
(Name and address provided)