-Country Manager
More than 90 per cent of Courts’ credit customers pay their instalments in a timely manner and the vast majority of people who are late with their payments usually have a good reason for being late, Courts Guyana Inc. Operations Manager Lester Alvis told Stabroek Business in an interview earlier this week.
And according to Alvis the current excellent record of the company’s credit customers represents a significant improvement on the situation that obtained a few years ago.
Alvis told Stabroek Business that Courts ran “a very sophisticated credit management system which enables us to very quickly identify people who have taken credit and perhaps have not been as quick as they should have in making their payments”. Alvis told Stabroek Business that Courts continues to be prepared to work with those of its customers who find themselves “in genuine difficulty.” He said that while the company recognized that there was “the odd person” who may be seeking to be “too clever” the company did not think there were many with dishonest designs. “Only a very, very small minority of people actually set out to cheat us and since our procedures are very stringent we can weed out those people along the way,” he declared.
Alvis said that he believed that most of Courts’ customers were seeking to have “a good standing” with the company. “That desire often comes through when our credit officers engage these clients. They make it clear that they do not want to ruin their record with us. This comes through clearly in many of the discussions that we have with them,” he added,
Meanwhile Alvis told Stabroek Business that he belieaved that Guyanese consumers recognized and appreciated the contribution that Courts continued to make to the country. “Generally, people believe that as a retail entity we are fair and that since coming to Guyana we have done a huge service to the country,” he added.