With 1,500 transactions handled in two days in Region Three, the Ministry of Housing and Water hosted its second ‘One Stop Shop’ outreach programme in Albion, Region Six to inform residents of the housing services available.
A Government Infor-mation Agency press release noted that the programme was first introduced in Region Three in March and saw more than 1,500 transactions processed within the two days.
Region Six Chairman Zulfikar Mustapha welcomed the initiative. He noted that it would be very helpful to residents who are experiencing problems finalizing their transactions for house lots and other matters particularly in the water sector. Mustapha noted that the housing and water sectors in the region have been challenged by the backlog of titles, transports, unoccupied house lots and persons who own multiple lots as well as with “inflated water bills.”
Meanwhile, acting Chief Executive Officer at the Guyana Water Incorporated Yuri Chandisingh said the agency will be addressing customer service delivery and customer care in the coming months.
“As part of addressing the delivery of customer care we will be sanitizing the entire billing system. We have acknowledged the problems experienced by customers as it relates to inflated bills and we are working very hard to sanitize the billing system,” he said. Additionally, Chief Executive Officer, Central Housing and Planning Authority Myrna Pitt said the Authority is committed to providing a responsive service that meets the needs of the people. “The outreach is one such service delivery option which we have chosen to improve the way services is delivered to you. We are aware that there are some problems in this region, especially as it relates to the timely processing of transports and titles,” she told the residents.
Pitt also gave assurances that every effort is being made to address the backlog of transports.
“We are working with the Deeds Registry in Georgetown, as well as in New Amsterdam, to ensure that this process is improved, in this regard, the Registry is moving to automate the system, a move which we are sure will enable both the CH&PA and the Deeds Registry to process and deliver transports in a more timely manner,” she said.
