Dear Editor,
All because of its monopoly, GT&T is dealing unfairly with customers in Region 2 which stretches from Pomeroon to Supenaam, since customers have to pay a fixed monthly rental for a defective landline service.
It is nearly two years since the new system was introduced, but it is still plagued with endless problems which seem to be beyond the control of the company. There is no guarantee of having even a dial tone, and whenever this is available, getting through with a call is not always certain. Many a time, instead of getting through all types of deafening, screeching sounds can be heard. Then there are other problems such as being suddenly cut off, poor reception, and many more. Some customers have had to do without the service of their phones for protracted periods because of the difficulty in getting the faults rectified; I am also a victim of this. For nearly a month now, my phone has been as dead as a doornail and despite repeated complaints to the head office from where instructions are given to technicians in the district to effect repairs, it is just useless, so what can I do? Nothing, because there is no competition.
The company’s vehicles with technicians can be seen roving all over the place, but the job load seems to be too much for them to handle. While it is customary for the company to send personnel from the city to look into customers’ complaints, some of the problems have never abated and keep recurring. It was learnt that in many instances, corrective measures were short lived, with the problems recurring just after the technical team departed, only further aggravating the suffering of the customers.
Suggestions have been made for the company to scrap the service or waive the rental until such time as an efficient service can be provided.
Yours faithfully,
Baliram Persaud
