This is truly the information tech age, and even corporate Guyana is meandering its way onto the information superhighway. About two weeks ago, I added Guyana Water Incorporated (GWI) to my Facebook friends list. I seized the opportunity about a week ago to post a complaint on GWI’s profile about two leaks: one at Esplanade Road in New Amsterdam in that a PVC blue hose was stuck out at the corner of an abandoned house, running all day and night; and the other, a leak just in front of where I live. After about two mild reminders and one exchange of email with the PRO of the company, the leaks were finally fixed, today, Monday, November 30.
I posted a thank-you note on Facebook and also got one in return for reporting the leaks. I suppose that’s the power of the internet again at work. Note carefully, I did not pick up at any time a telephone, nor did I put pen to paper to write a complaint. You could even say that I did not even send an email. GWI acted on the information I provided on their Facebook account. Now isn’t that the way to go!
So, I am wondering if GPL has one too. I’d be the first to add them.
Yours faithfully,
Leon J. Suseran
