WASHINGTON, (Reuters) – Toyota Motor Corp apologized for letting safety standards slip during a period of fast growth and vowed to respond more quickly to consumer complaints as two days of congressional hearings crucial to the automaker’s reputation began yesterday.
President Akio Toyoda said he was “deeply sorry” for accidents caused by safety problems with Toyota vehicles and detailed a set of reforms that would shift control of recall decisions away from the automaker’s Japanese headquarters.
The world’s largest automaker is seeking to repair damage over unintended acceleration and braking problems that have led to the recall of more than 8.5 million vehicles globally.
“We pursued growth over the speed at which we were able to develop our people and our organization, and we should sincerely be mindful of that,” Toyoda said in written testimony for a hearing scheduled for today. Toyota’s recent safety problems revolve around sticky accelerators, accelerators that can be pinned down by loose floor mats and a braking glitch affecting its hybrid models.
But many lawmakers, some Toyota owners and safety experts fear Toyota’s current recalls do not cover all complaints of runaway acceleration and also want reforms at the National Highway Traffic Safety Administration.
Rhonda Smith, driver of a Toyota Lexus in a 2006 incident where her car reached 100 mph (160 kph), told lawmakers yesterday she felt Toyota and NHTSA had dismissed her belief that the vehicle’s electronics were to blame.
“Shame on you, Toyota, for being so greedy. And shame on you, NHTSA, for not doing your job,” Smith, who at times was tearful, told the House Energy and Commerce Committee panel.