We refer to the letter that was published in your February 16, 2010 edition under the caption ‘Long waits at Republic Bank, Linden’ by Mr Frank Fyffe.
Republic Bank would like to thank Mr Frank Fyffe for taking the time to highlight the noted concerns. Please allow us to reassure him that customer satisfaction continues to be our primary area of focus. We value our customer relationships and are therefore grateful for feedback such as this as it allows us the opportunity to address areas of critical concern.
We appreciate that at certain times during the month our Linden Branch is required to serve many of our valued customers.
This contributes to longer waiting periods in the banking hall.
We are continually reviewing our systems to ensure that this waiting time is minimized.
We would also like to use this opportunity to encourage customers to explore and utilise our electronic banking services namely our Automated Teller Machines (ATMs), which are conveniently located within the community. Additionally, customers can access their accounts via our telephone banking service.
We thank you for the opportunity to respond to the concerns of Mr Frank Fyffe.
Yours faithfully,
Jonelle Dummett
Communication and Public
Relations Officer
Marketing & Communications
Republic Bank
