In a press release the council said the first session was held last Friday and participants were exposed to practical sessions and workshops designed to raise awareness about stigma and discrimination in the workplace and boost knowledge about the infection.
As regards customer care, participants were taught how to deal with deal with customers who were difficult, angry, had disabilities and persons who are emotional particularly when they are making reports by telephone.
The council said the workshop was the first in a planned programme set for the first half of the year.
The goal of the sessions is to boost capacity and strengthen the relationship between the council and stakeholders. A customer care desk has also been established to address complaints from various wards and a system has been put in place to address them in a timely manner.
The release also said there is greater interdepartmental cooperation to treat with such reports.
It said too suggestion boxes will be installed to allow citizens to share their concerns and ideas on improving the municipality.
