Dear Editor,
Guyana Water Incorporated wishes to respond to your letter, dated Thursday May 27 and titled ‘GWI has not repaired four leaks at back of Atlantic Gardens.’ Firstly, we wish to offer an apology to Mr J Kadaru for the leaks which remained untended at Atlantic Gardens. Please be advised that the leaks were repaired on Thursday, May 27, 2010.
GWI accepts full responsibility for the slow response time to the leaks described in Mr Kadaru’s letter. Measures were implemented to avoid a recurrence.
GWI wishes to reiterate our commitment to rectifying all leaks with the aim of maintaining and improving levels of service. Our leakage strategy continues to be a priority and consistent improvements are being implemented to fill gaps.
Customers reporting leaks can contact our Customer Services Call Centre on 227-8701 or via the e-mail address customercal lcentre wi.gy
Guyana Water Incorporated wishes to thank your publication for highlighting the concerns which affect our customers. We remain firm in our commitment to significantly improve our response time to leaks.
Yours faithfully,
Timothy Austin
Public Relations Officer
Guyana Water Incorporated
