Dear Editor,
I am disappointed at some of the unfair criticism made by Joey Jagan towards the Pegasus Hotel and am equally disheartened by the response from the hotel.
Dr Jagan did not mention, but I hope he took the time to inform management of his unpleasant experience before going to the press.
Nonetheless, his missive only contained one legitimate complaint and that had to do with the long service time. I don’t see the point of his subjective criticisms about “lousy” menu offerings. The Pegasus has to decide, based on a number of factors, which items would be best for its menu; if a customer doesn’t like the offerings, he or she has the choice not to eat there. In my opinion, not many of the offerings have changed since the previous management and the quality seems to have improved a bit under Mr Badal.
Moreover, he assumes that the soon to be built Marriott hotel would have better service standards than the Pegasus. Perhaps Dr Jagan should adopt a wait and see position.
As it relates to pricing, it is standard practice for major hotels, at least in the Caribbean, to quote prices in United States dollars; however, this does not preclude one from paying in Guyanese currency.
The hotel in its response should have shown more decorum and dealt only with the complaints about its service, such as the long service time, and not get involved in a public shouting match with a customer. I have personally experienced the long wait and unprofessionalism of some of the service staff at the hotel’s poolside, and it is something management needs to address.
Yours faithfully,
Clinton Urling
