Dear Editor,
It is with deep regret that I pen this letter to you pertaining to the poor customer service received while visiting the Balwant Singh Hospital on East Street, Georgetown. While this is not a medical concern it is one that warrants the institution’s intervention. I visited the medical facility on Thursday November 18, 2010 for a 9:00am dentist appointment which ended at 10:20 hours. I had parked my vehicle (Allion car) just outside the hospital in the parking area provided. Upon entering my vehicle after my appointment concluded I discovered to my great dismay that both of the side mirrors (left and right) were stolen. I reported the incident to the institution upon returning to my office and was asked to visit the hospital to discuss same. Despite visiting the hospital I was not able to speak with the administrator as requested, but instead was duly informed by a receptionist/secretary, to report the matter to the police station as “there is nothing they [Balwant Singh Hospital] can do.” She relayed that this was the response provided by two senior officials of the institution.
While I was not entirely surprised at their response and reaction I expected that minimal security for vehicles should be provided in addition to a better parking facility for customers. If this is a common practice or trend at this hospital then something should be done about it, as it is a known private medical institution which ought to ensure customers are treated with care and respect. While I have no complaints about the medical service provided, I do however shudder at the security service provided for customers. How can a patient/customer feel safe and comfortable while seeking medical attention at the institution when acts like these are done to their property? This is double expense on the customer and an undue extra one too. The least the hospital could have done was to take the complaint and treat the customer (myself) with some respect rather than have me convey my concerns to a receptionist, and also give consideration to having vigilant security guards to safeguard vehicles for customers.
I therefore wish to advise all customers with vehicles desirous of visiting the institution to take utmost care and secure their property. I also wish to appeal to the hospital to please make an effort to have vigilant security guards to protect customers’ vehicles and customers in general visiting their business, and to be willing to take responsibility when such incidents occur as customers are as important to a business as is the service provided.
Yours faithfully,
(Name and address provided)
Editor’s note
We are sending a copy of this letter to the Balwant Singh Hospital for any comment they might wish to make.
