Digicel says it is offering compensation to all BlackBerry subscribers affected by last week’s service disruption, which was caused by lighting striking a satellite connection
In a press release, the company said pre-paid subscribers will receive an additional week of service, while the subscription fee for post-paid subscribers will be waived. Customers will be notified by text message once their accounts have been adjusted on Monday and Tuesday.
“All services affected by the recent connectivity failure have been fully restored,” Digicel said, adding that top up services were back up on Thursday evening while other services including GPRS/EDGE were fully restored over the weekend.
Digicel CEO Gregory Dean again apologised to all customers for the inconvenience and gave assurances that the company did everything possible to restore all affected services in the shortest possible time. “The recovery of services took longer that what is acceptable due to the degree of damage experienced at a critical satellite connection site that was struck by lightning. We know that the disruption severely affected customers and we sincerely apologise,” he said.
