Dear Editor,
Reference is made to an item carried in your letters to the editor section on Monday, October 31, 2011 captioned ‘Card swallowed by ATM machine not retrieved in a timely fashion.’
Thank you for bringing the customer’s concern to our attention.
Republic Bank welcomes the feedback and regrets the inconvenience reported by the customer.
We have since made contact with the customer and were able to address the issue to her satisfaction.
Yours faithfully,
Michelle Johnson
Manager
Marketing & Communications
Republic Bank Limited
