The Guyana Water Incorporated (GWI) yesterday disclosed that some of its customers on the East Coast of Demerara have not paid bills in three years, as it announced intensified service disconnection activities there.
GWI said in a statement that the disconnection zone starts at Ogle and concludes at Mahaica, with special emphasis on Annandale, Unity, Mahaica, Helena Number 1 and 2, Buxton, Plaisance, Montrose, Vryheid’s Lust and Oleander Gardens.
Director of Customer Service and Commercial Relations Earle Aaron was quoted as saying in a statement that the company is alarmed by the decrease in revenue from customers on the East Coast.
“We’ve increased our disconnection exercises in over ten (10) communities on the East Coast as a result of the drop in revenue,” Aaron said, “customers must understand that for us to continue our operations and improve on the current service it is imperative that they pay for the service which they receive.”
Aaron further stated that there are a number of East Coast customers who have not paid for water in over three years.
“Customers who simply refuse to pay for their service will be the main focus of our current intense disconnection campaign on the East Coast,” he noted.
He further reiterated that disconnection contractors have been instructed to disconnect immediately once the address corresponds with GWI’s disconnection list and “no disconnection will be halted at the request of the customer; every effort should be made to pay before the disconnection team arrives.”
