Kipany Productions, a company specialising in direct marking of products and services for Fortune 500 companies is mulling teaming-up with Qualfon Guyana to establish links for a centre business here.
Representatives of both companies met with President Donald Ramotar at the Office of the President yesterday for discussions, a Government Information Agency (GINA) report said.
Fortune 500 is a list compiled by Fortune magazine ranking the top 500 US public corporations, measured by their gross revenue.
Kipany Productions’ prime focus is to measurably increase new customer acquisition, conversion and retention utilising a pay-for-performance model with high accountability, the report said.
Kip Colligan, Co-founder and Chief Operation Officer of Kipany Productions, in an interview with GINA said he was hopeful that his company would be able to bring call centre business here. “This will be typically inbound telephone calls and customer service,” he explained.
Without stating names, Colligan hinted at the company’s client, a large telephone company in the United States, “and the thought is we might be able to bring telephone calls here and to have citizens of your country answer those calls and provide customer service.”
He said that Kipany Productions has been in business for over 30 years and is focused on direct marketing services businesses. “It is our responsibility to design, develop and run large direct marketing programmes for large corporations and we also have a subsidiary company in Brazil where we do the same thing.”
According to Colligan, the move to Guyana is based on its unique relationship between Guyana and the US along with the fact that Guyana is an English-speaking country. This, he noted, is a tremendous advantage for doing business with US consumers. From a cultural perspective, he said there is “a friendliness and an openness of the Guyanese culture and US culture and it seems like a very natural fit.”
Colligan also noted that government is being very proactive in terms of developing the business. The crowning endorsement however, is the fact that Qualfon operates in Guyana. Qualfon also has operations in other parts of the world and its establishment here “is another kind of endorsement of why we should come here and take a look. I have been very impressed, got here just about 14 hours ago and have been very impressed,” Colligan declared.
Kipany will be looking at options for its clients to bring significant jobs for call centre opportunities in Georgetown. Kipany is a client of Qualfon, but serves 1,600 clients of its own.
Bob Dechant, Chief Sales, Marketing and Client Services Officer of Qualfon Guyana said the company is continuing to focus on expanding the job market and bringing progressive clients from the US into Georgetown for potential call centre opportunities. He noted that Qualfon is excited about the opportunities that could derive from having Kipany Productions on board. However, he also revealed that Qualfon plans to bring at least three more clients on board this year with the expectation of expanding and creating about 1,000 more jobs by year-end.
