Dear Editor,
On Wednesday, March 6, I noticed that the GT&T mobile service was down when I attempted to use my phone that morning. On inquiring from other subscribers, they informed me that their mobile and land line phones were down also, so I was relieved to know it was not a problem with my phone in particular. I was a little mad because I was using the internet and I couldn’t get to finish what I was doing, and this is not the first time.
Editor, later in the afternoon the service resumed, but before I could continue what I had been doing earlier a text came from the company advertising their competition, and I wondered why they didn’t send a message explaining why their service was off or apologising for it. As I resumed using the internet via my mobile phone, another text came informing me that my internet time was up. I immediately got angry because I subscribe for twenty-four hours of internet and during that period the service was off and I could not get to use it for over four hours. Naturally I assumed that they would give me back my time lost because it wasn’t my fault. I tried calling to voice my disapproval but as usual had to face the same problem that countless other frustrated subscribers face – the answering machine. There are a few different plans (post and pre-paid) available for subscribers and they all were affected without being given back time that was lost. My opinion is that this is downright dishonest.
Editor, GT&T is providing the DSL service and charging subscribers monthly, and when the service gets disrupted the consumer is inconvenienced, but their service still gets disconnected when the month is up if they haven’t paid their bill. If one checks, according to whatever plan the subscriber chooses, they will have to pay for that, but when you check the internet speed, they are getting way lower that what GT&T is charging for, and apart from letters being published, nothing else is being done. I have noticed that lots of letters have been forwarded to GT&T for a reply but I have never seen any response being published. I am assuming they didn’t reply and wonder if their PR department is functioning or if they just don’t care about giving Guyanese an explanation.
Yours faithfully,
Sahadeo Bates
