The Guyana Water Incorporated (GWI) has hired a private contractor to deliver service bills to customers as it is intensifying its campaign to remove water service for non-payment.
In a press release, GWI Customer Services Manager Jeanette Thomas said the new initiative was implemented under the current Customer Services Improvement Programme which aims to correct the challenges posed by late bill delivery and to encourage customers to make prompt payments.
“Bill payment must be a priority for our customers,” Thomas said, adding that the contractors were hired to reduce the incidence of bills being lost in the post as it had been experiencing with bills delivered to customers via the Guyana Post Office Corporation.
In 2013 the company launched bill payment reminders via text messages and its managers and team leaders are in the field meeting with customers to learn about their challenges in making timely payments, it said in the press release. To this end, GWI intensified promoting its Wallet-Friendly Payment Plan which allows customers to pay their debts in small, flexible payments.
In addition, GWI account holders currently receive quarterly service bills and the company has