Dear Editor,
Reference is made to the letter carried in your April 22, 2014 edition captioned, ‘What systems do banks have in place to assist a customer whose card remains stuck/lost in the machine during a non-working day?’
We advise that Republic Bank OneCards are only retained at our ATMs if a customer does not remove the card from the machine when prompted to do so at the conclusion of a transaction. This feature ensures a strict level of security for customers’ accounts by reducing exposure to unauthorized usage. Cards retained by our ATMs can only be retrieved at our branches on business days.
For twenty-four hour cardholder assistance, customers may call 1800-271-4725.
We welcome this opportunity to share this information.
Yours faithfully,
Michelle Johnson
Manager
Marketing and Communications
Republic Bank (Guyana) Limited
