Dear Editor,
Soon after my arrival in Guyana in April, I visited the New Amsterdam Office of GT&T to inquire as to the latest developments involving telephone service 333-4645. I was greeted by the usual run-of-the-mill question, “That telephone hasn’t been fixed yet Mr Adams?” On my second visit to the office, I spoke to a very polite female employee there (they are the only pleasant experience at GT&T) who tried calling the technical department at Vryman’s Erven to ascertain why service had not been restored, but her kind assistance was to no avail.
On my third visit, which was on Wednesday April 16, I was given the same story all over again, only on this occasion the visibly upset employee summoned the assistance of the supervisor, saying they were going to look into the matter. The fact is, for the entire duration of my Easter vacation I kept checking in at GT&T only to get the same response. So, when I arrived in Guyana on July 4 I had the uncanny feeling that a similar situation awaited me, and it did.
I was in Guyana for the period July 6-August 27, during which time I visited the GT&T office no less than 12 times. I am now back in St Lucia and my telephone service has not been restored. I will be in Guyana for the Christmas vacation in December when I will again have to seek some form of telecommunication service, again.
If I may add, my plight with GT&T gets even worse given that the 333-4645 number assigned to my account is not my real number at all; rather, the number registered on my telephone is 333-6556. I brought this development to head office’s attention on my penultimate visit there, and as usual they promised to “fix it.” Now, that “fix it” answer means that the technicians have to get into the field and rectify the situation, something which hasn’t been forthcoming in two years. I know their convenient answer is that I am overseas and so they cannot get into the premises. So let me allay their fears and inform them that access to the premises will be granted if they enquire at the neighbour’s house. This has always been the case ever since my telephone service went dead in August of 2012.
The real problem lies with the technical department of the telephone company; they are strangers to the words ‘prompt and efficient service,’ or any kind of service at all. Why can’t they get my telephone up and running?
Yours faithfully,
Neil Adams
