The Guyana Water Incorporated (GWI) is offering domestic customers the opportunity to reconnect their water service free of cost via its new ‘GWI Free Pass’ campaign which starts today.
Domestic customers who have had their service disconnected can apply at any GWI commercial officer for the ‘free pass’ which entitles them to a reconnected service without paying the $6,000 reconnection fee, the company said in a press release. The ‘free pass’ also extends to customers whose service had been removed for large debt. Customers who would have had to pay a $25,000 fee for illegally reconnecting their service will also be given exemptions under the ‘free pass’ promotion.
This limited time offer, which will run until November 29, has been launched today ahead of the utility’s annual country-wide disconnection campaign which starts on December 1. It aims to give customers in arrears an opportunity to pay their outstanding debt without the burden of reconnection or tampering fees attached.
“We urge all disconnected customers and those with illegal connections to apply for the ‘GWI Free Pass’ and avoid paying additional money in penalty fees,” GWI Customer Services Manager Jeannette Thomas said. After November 29, all penalties will be in effect, she said. “Most disconnected customers find it extremely hard to pay all arrears plus penalty fees…hence we are urging every disconnected customer to apply for a ‘GWI Free Pass’ while it is still available,” she said.
