Leadership Coach Rawle Dundas is on a mission to remodel customer service in Guyana, one seminar at a time.
In September and October, his company Professional Development Enterprise (ProDE) and JTW and Associates conducted seminars that provided a clear understanding of customer experience (CX), how to implement it and how to ensure it works to build your business. Due to the huge response and success, he said, seminars will start again in January.
Dundas’s belief is that “we are all customers; there is always an occasion when we require the assistance of another person to satisfy our needs or wants. Those are often met, maybe not promptly, fully or with the quality anticipated but nevertheless, we accept what is received and move on.”
Often, he said, the customer is satisfied, but there are no fond memories of the experience or if there are they quickly wear off.