Dear Editor,
Let me first thank Mr. Devanand Bhagwan for bringing to management’s attention his encounter/experience at CJIA’s Departure security screening point on December 24, 2014 in the letter in SN of January 7, 2014 headed `Lapse in security at CJ International’.
I am advised that upon receipt of the report an immediate investigation was launched and the security staff removed from the airport forthwith.
I am also available to provide Mr. Bhagwan with additional information on the investigation, and can be contacted on 592-261-2244 or [email protected].
I take this opportunity to assure the travelling public of our commitment to providing quality service to all users of the airport. In this regard, we have and continue to conduct extensive training to educate all internal security personnel on the airport’s procedures/policies. These sessions have proven to be highly successful.
Passengers are reminded to keep their valuables secured at all times and be attentive when being processed. If any irregularities are noticed, they can immediately inform an Airport Security Officer (ASO), a Customer Service Representative (CSR) or an Airport Duty Officer (ADO). These staff are available to render assistance on a 24-hour basis. Contact can be made via telephone on the following numbers: 261-2281, 600-7022 or 613-5117.
Editor, CJIA’s management continues to welcome all complaints, suggestions and recommendations as it relates to our overall operations. Feedback, albeit positive or negative, will provide the Corporation with the necessary tools to deliver a high quality service as is mandated in the airport’s mission statement.
Yours faithfully,
Ramesh Ghir
Chief Executive Officer
CJIA
