Teleperformance, which occupies the six-storey structure at the junction of Camp and Robb streets, has announced that the opening of a new customer care facility is slated for later this year.
The new multichannel contact centre will enhance its existing industry, leading near shore capabilities by providing high quality customer care, sales and technical support solutions to North American clients in English, a press release from Teleperformance said.
This addition in George-town to the Teleperfor-mance network which has been operating in over 150 world markets, is expected to secure jobs for over 1,500 persons.
The development is said to be accommodating the continued and growing demand among its clients for near shore contact centre support for United States based customers.
“The Caribbean is a key part of the growing nearshore trend to support customers in North America,” Jeff Balagna, CEO, EWAP was quoted as saying. “With English as the official language, Guyana offers an educated workforce, strong infrastructure and a stable overall environment.
We are pleased to expand our operations into George-town, Guyana not just to build a facility, but also to build a great long-lasting relationship with the local community. We are not just making an investment in capital, we are also investing in the people of Guyana.”
Paulo Ceasar Salles Vasques, the CEO of the Teleperformance group, added that the company is continuing to make strategic moves in delivery locations and specific markets to optimise results for its clients and shareholders. “We have consistently maintained a significant overall global industry lead based on our footprint, financials, scale, management, research and innovation capabilities. Our move to Guyana specifically supports our rapidly emerging US market leading position by adding another high quality delivery option for our clients who have diverse needs and who want location choices for US services delivery.”
Further, he said, “Teleperformance is really excited to welcome our new Guyana team to our family and we remain humbled to be the clear worldwide number one player in our field, thanks directly to client partner selection decisions. We remain totally committed to delivering superb value, results, excellence and complete innovative solutions for our clients everywhere in the world and from where we serve them.”
According to the press statement, Teleperfor-mance serves customers around the world with customer care, technical support, customer acquisition and debt collection programmes.
The group operates around 135,000 workstations, with more than 175,000 employees around 270 contact centres in 62 countries serving more than 150 markets. It manages programmes in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Construction of the building began in 2013 and while major work has been completed on the structure, more work is still ongoing.
