Dear Editor,
We often glance the other way while receiving unacceptable levels of service we are paying for. To say I am fed up is an understatement. Since I received a glossy letter in the mail informing me that my internet service has been upgraded, not a day passes without interruption to the said service. This can last for hours. I am not going to detail the embarrassment this has caused me, since major aspects of my work depends on the internet.
I have reported the matter twice to GTT; once the foreign sounding operator gave me a reference number, and informed me that she will notify a local team and within days it should be rectified.
I am stilling waiting for that to happen, after I placed my second call today, days after the first. I guess since internet users have no other options we have to ‘bake pone’ and send messages in bottles until companies like GTT get their acts together.
Yours faithfully,
(Name and address provided)
