Guyana Power and Light Inc. (GPL) has launched a countrywide customer survey to assess the quality of customer care extended to its customers at its Customer Services Offices and Call Centres.
GPL is seeking the full cooperation of customers and in a statement issued yesterday it emphasised that the feedback garnered is critical for improving the areas which require enhancements.
“Just to note, such important customer feedback in recent years has led to many improvements including the introduction of Customer Service Centres in district hubs across Guyana in 2014 – East Coast Demerara (Mon Repos Centre), East Bank Demerara (Grove Centre), and East Bank Essequibo (Parika Centre),” it said, while calling it testimony to the company’s’ commitment to ardently using the feedback to improve service delivery.
During the survey, GPL said, customers may be approached by a properly-identified representative when visiting any of the company’s Customer Services Offices, at their homes or via telephone to answer just questions. It added that the survey will be continuously done during the second half of the year and timely feedback will be given to our customers.
For further information about the survey customers are asked to contact GPL’s Commercial Call Centre on 226-2606 or the Public Relations Unit on 225-1471.
