Dear Editor,
It seems like before the ink could even dry on the last letter I wrote (via the printed media) to GTT about their internet service that leaves a lot more to be desired, here I am again in a sense of deja vu expressing the utter dissatisfaction of customers at the cellular service GTT offers.
Not only did this dictatorial company increase rates on all text messages and calls but it seems each time a customer purchases credit and recharges his/her account the credit vanishes in a blink.
To add insult to injury, GTT introduced a new service of ‘After 2 Belongs to U’ where the customer has to opt in after every 12 minutes or so as each time you opt in this service will allow approximately 12 minutes of talk to another GTT number for the price of 2 minutes. This was changed on Sunday 18th October, 2015 as customers were notified through SMS that the ‘After 2 Belongs to U’ service now expires daily at midnight.
My question is how many customers have time to opt in to access this service and whose ludicrous idea was it?
Come on GTT if you are offering a service to your valued customers why should those customers have to keep going through some mumbo jumbo to access it? After all, we the customers are already paying inflated charges to your company and should receive these services automatically as is the case of your competitor Digicel, the Bigger, Better Network!
It would seem it is a ploy on GTT’s part to deprive its customers of their hard earned cash each time that customer opts in for this service. This, of course, will be denied by GTT but it has been the daily cry of foul on every low income earner customer’s lips.
Maybe we should all switch to Digicel and perhaps this bigger, better network will read my letter and offer customers much more attractive packages and service to make that switch an easy transition from the dictatorial GTT.
May I remind GTT that the majority of customers accessing your services offered are the low income citizens and we pay for all them out of our pockets, unlike those elites; whose bills are paid for by their employer, or the tax payers of this country. We need and demand value for our hard earned monies. Do not increase rates for these services so that we could piggyback on this elite clientele.
In closing, let me make a plea to you on behalf of fellow customers to please change that annoying music one is forced to listen to for at least 20 minutes before actually speaking with an agent (upon calling customer service).
In a matter of opinion I suggest replacing that particular selection with Beethoven’s Fur Elise, a definitely better choice of classical music and far more soothing to the ears.
I once more beseech that the monopoly on telecommunication be ended now.
Yours faithfully,
Juliet Dukhi
(Social Activist)
