Dear Editor,
Management would like to thank Messrs Sahadeo Bates and George Daniels for expressing their concerns about the services offered by the airport’s Red Cap porters and taxi drivers.
The standard fee payable to the Red Cap porters is $200 per bag; this information is displayed in the Customs Hall. Anything paid above this is at the discretion of passengers for the service provided.
Management will not condone Red Cap porters demanding additional money from passengers. Such a practice is in breach of their code of conduct and attracts penalties of suspension and/or dismissal from the service.
In like manner, each airport taxi is equipped with an approved fare structure and this must be displayed in the vehicle at all times for the passenger to see.
Further, all our Red Cap porters and taxi drivers have name tags making them easily identifiable to airport users. They are also required to adhere to the ‘turn’ system implemented by management.
Should passengers be subjected to this unethical practice, they are encouraged to contact our Public Relations Officer on 613-5117 or Airport Duty Officer on the following numbers 261-2281/600- 7022.
Yours faithfully,
Aneka Edwards
Public Relations Officer
CJIAC
