Dear Editor,
In spite of the growing concerns and criticism regarding the performance and management of the Georgetown City Council, that are justified, I write to let you know of an experience that is a rainbow in the dark clouds at City Hall.
Last Thursday, February 25, I had cause to telephone the Solid Waste Department on Princes Street after unsuccessfully calling several other departments seeking guidance and assistance regarding the removal of an animal carcass that had been lying on my parapet for a number of days, and the acquisition of a skip bin that I needed to rent for the purpose of removing a quantity of discarded household articles.
To my considerable surprise, I was met with a very pleasant voice, and I had to ask twice if I was calling the Mayor and City Council. The female answered, “Good morning, Solid Waste Department, How may I help you? And yes you are calling the Mayor and City Council”. After I indicated my earlier frustration I was advised how my two concerns could be dealt with. I enquired to whom I was talking, and was told the Secretary to the Solid Waste Director.
Clearly this young lady possessed the knowledge and competence required to handle office administration. She understood her role within the organization. She spoke with confidence using clear, concise sentences that I was able to understand quite easily, interacting professionally with me throughout the conversation.
After terminating the call, I told my wife that all is not lost at the Mayor and City Council, and that such competent, friendly and professional staff deserve special mention. I do believe that public servants should do the best at their workplace to serve the public, since they have been lacking in that area.
Yours faithfully,
Seon Levius
