We live in an increasingly busy world where the idea of manners may seem quaintly esoteric or even outdated in our rushed and changing world. In my opinion today is when good manners is needed more than ever before. These should serve as practical guides for daily business as etiquette is a very important element in determining the success or failure of a business. Good business etiquette allows a business to put its best foot forward and stand out from the rest. It enhances a business’ chance to succeed. Business Etiquette provides a standard framework within which business people can operate as they communicate and collaborate.
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While business etiquette is important for any organization, the need for it is heightened in small businesses. In smaller offices you work more closely with your colleagues than in larger organizations and much of small businesses interact with clients in-person. Small businesses already have an uphill battle when compared to larger corporations but good etiquette can provide small business with an advantage. There are many benefits to adopting good business etiquette. Attention to etiquette is usually a sign of professionalism and respect for others. When there is a well-understood code of etiquette it serves to unify the members of an organization and contributes to the organizational culture and also provides a positive outlook as it influences the choices we make which are at the core of the results we achieve. Proper etiquette sets a tone for clients and customers that the business is successful.
Think about it, business is all about people so building good relationships is critical to business success. The way to build good relationships in the business world is by exercising proper etiquette. This, as proper etiquette entails honest and fair dealings with everyone. Loyalty to a business is generated through the solid relationships usually developed by consistent professionalism and integrity shown by all company employees. Business owners should demand good etiquette from their employees and should lead by example.
Good Business etiquette fosters a good working environment with a positive working atmosphere. For example, when the management takes the time to express gratitude to staff for their work, it makes for a more pleasant workplace conducive to greater productivity. Good etiquette should be stressed throughout the entire company. It should be remembered that you are only as good as your weakest link so if even one member of staff lacks proper etiquette it can ruin the unity and friendly atmosphere in a workplace. Taking business etiquette seriously in your organization will help prevent misunderstandings.
There are several small things you can do as you strive to practice proper business etiquette, including:
* Make sure to treat each person you interact with in the company with respect and make it a rule to be pleasant to everybody no matter what the situation is.
* Let people know that you appreciate what they do. This will boost morale and improve work quality.
* Always say please and thank you- it is simply courteous.
* Watch your language- good communication is very important so know when and how
* Arrive on time for meetings- If you are recognize you are going to be delayed a quick email or phone call to let the other party know is recommended.
* When organizing meetings make sure that all the participants know about the schedule, the objective of the meeting, matter that is to be discussed and the expected duration of the meeting.
* Distribute the minutes of meetings and thank participants for attending after each meeting.
* Never be impatient or disrespectful with anyone on the phone.
* Dress and grooming is a very important aspect in maintaining good business etiquette. Businessmen should be well groomed and appropriately dressed. Women should dress modestly and appropriate to the occasion. The aim is to look professional. Even in more relaxed environments remember that casual does not mean shabby.
* Understand the culture of foreign places where you conduct business. This will help you to avoid embarrassing situations.
* Show genuine interest
* Listen- stop talking and really listen
* When it comes to business meals remember good manners
* Don’t exclude others from the conversation – guard against inside jokes or whispering when in a group.
* Use mobile devices appropriately- do not be distracting or disruptive or allow your device to cause you to ignore persons who are trying to engage with you.
With social media and other factors there has been a decline in the way people engage with each other. It may be worthwhile for a business to audit their own challenges to identify interactions with staff, partners, associates, suppliers and customers to gain an understanding of where they fall short in practising proper business etiquette. This, as proper Etiquette affects the bottom line. Proper business etiquette speaks volume as to the kind of leader you are as an entrepreneur. When everyone displays professional manners a company’s profitability is sure to increase.
True etiquette is a fundamental quality that comes from within and encompasses attributes like kindness, empathy, courtesy—genuine consideration for those around us. It means being civil. Make it a habit to display good manners!
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