Dear Editor,
I cancelled my December trip to Guyana with Dynamic after seeing many complaints from customers on Better Business Bureau (BBB) websites. This cancellation took place on August 28, and I was given the royal runaround by their support staff, who seemed to have been reading off a script telling customers that they can’t get a cash refund but would get to fly some other time. So I checked my ticket and found that I was eligible for a refund, and asked to speak to a manager. The manager informed me that I was correct and would be issued a refund on September 6, in 4 business days.
I did not receive my refund, and can’t connect to anyone since the phone number appeared to have stopped working and no one replies to my emails any more. I then registered a complaint with the BBB and in two days I received a phone call from someone who is listed as being employed in some commercial capacity for the airline; I provided all the information requested. Recently, I decided to call the employee again to get a status update on my case and basically was given the same answer, ie, that Dynamic is working with their banks to issue a mass refund, since a lot of customers are asking to be refunded. My ticket was purchased directly from the Dynamic website, which should make it easier to issue a refund, since there is no travel agent in the middle. I’m still waiting for a refund going on for three months now.
Yours faithfully,
J Collin
Editor’s note
We are sending a copy of this letter to Dynamic Airways for any comment they might wish to make.
