Dear Editor
I have a serious concern with the Guyana Telephone & Telegraph company. Recently they rolled out some gimmick regarding the internet service calling the snail-paced $5000 plan the ‘bronze’ plan and increased the cost by $1000; there is also a ‘silver’ and ‘gold’ plan. I reside in the Campbellville area and as recently as 3 days ago my bronze plan was restricted from having voice calls. A call to the office revealed that this restriction was in effect a long time ago (I never heard of it). It therefore means that I am forced to upgrade to whichever plan has the voice option. A call to the office requesting this option was met with a service representative telling me that that option is not available in that area. The line had to be upgraded before that service becomes available (mind you, I have been hearing this excuse for quite some time now regarding other issues I had with the service) and that there is nothing that can be done.
Is this fair? GTT is restricting me from using what I have without the capacity to offer me better. Does this make any sense? Is this good customer service? Isn’t there any legislation that holds GTT accountable for the standard of service they provide? How long will they be allowed to do as they like to consumers?
Finally, the year is almost a month old and it is not “Happy New Year” any more. That silly recording that GTT forces consumers to listen to is annoying and a waste of people’s
time.
Yours faithfully,
(Name and address provided)
