Dear Editor,
GT&T is our national provider of internet and landline phone services. These facilities are no longer novel luxuries but have become with current living, essential tools and services that we depend on for business, homework, research and correspondence. It’s more than two weeks since my landline (227 5503) went dead; I was told that within ten days the technicians would address the matter. I no longer call the toll-free number, because I hear the same irritating recitation that says nothing. My internet service has gone, the experts at home have tried troubleshooting, replacing the cable and praying, but the gods at GT&T aren’t listening. I am talking to other citizens who are as confused as I was; they have carried their modems for testing asking electricians to check their wiring and change cable connections, but to no avail. The internet support people don’t work on weekends ‒ remarkable! So much for customer service.
Something has gone wrong with this company in the past 4-5 years. I just paid $5,000.00 for a replacement phone; remember those used to be free?
At the end of the day coming clean is the best alternative. I like GTT, they’ve been supportive of local creativity when other ‘big’ companies have turned their backs on us. I want this company to endure, but bad service is bad service, so what’s going on at GTT?
Yours faithfully,
Barrington Braithwaite
