Dear Editor,
I am puzzled by a “handed-down” decision by GTT and have tried to obtain, in vain, from GTT, a rational explanation for the following situation.
Over more than five years, I have been paying my GTT bills by cheques.
The payment includes three components: my Internet service (recently Blaze), my land-line service and the “top up” of the credit for my cell/mobile phone.
On seeking to pay my current bill on Thursday 7 February 2019, I was told that I am not allowed to pay for the “top up” of my cell/mobile phone with my usual cheque. Instead, I have to pay cash for the “top up”.
There was no question about the creditworthiness of my cheque. So what is the problem for GTT?
On enquiring why this is so I was told that only vendors are allowed to purchase credit by cheque.
Editor, this defies common sense and the objectives of a “cash less” society.
In the circumstances, I would be grateful if GTT could provide a rational public explanation for this decision.
In addition, GTT provides customers/subscribers to Blaze with a new 500 telephone number. However, no bill is provided to customers for this service. On each occasion the customer is asked “what service have you requested?”
Why are customers/ subscribers not “billed” for this service?
Yours faithfully,
E. Lance Carberry