Republic Bank (Guyana) is advising its customers of the implementation of a new banking platform to take effect on November 04, 2019.
In letter to its clients and seen by this newspaper, the bank states that this new system will usher in several benefits “such as increased transaction efficiency and enhanced product offerings, to allow us to serve you better.”
According to Republic Bank, these enhancements include:
- An upgraded RepublicOnline internet banking platform which will offer Mobile Banking, International Wire transfer requests, transfers to other local banks, and other service requests
- Ability to use the Republic Visa International Debit card, and VISA Credit Cards at Republic Bank Automated Teller Machines (ATMs) and Point-of-Sale merchants
- Introduction of Certificate of Deposits with longer terms
- Enhanced service experience to facilitate more efficient access to your banking information
The Bank also advises that the implementation of the new platform means that customers will also experience some changes. Those mentioned are:
- Account numbers will now be 12 digits
- New account numbers will comprise the existing 7-digit number preceded by 5 digits
- Customer ID will be a unique number associated with all the customer’s accounts
Customers were reminded that these changes will only become effective on November 4, 2019 and as such it is important that they advise their various stakeholders from whom they receive or to whom they make payments, or transact any other bank related business with, of the change to their account number(s).
Republic Bank further advises that some of its services will be discontinued, one of which will be its Telebanker service, which it states will be terminated effective October 29, 2019.
However, it reassures its customers that they will be able to enjoy a similar service “and much more” via its new internet banking platform. The Bank encouraged those who do not yet have an internet banking account to register for RepublicOnline from November 4, 2019.
Customers were also advised that brochures will be mailed, providing further details of the changes associated with this transition, along with recommendations on how they can work with the bank to “ensure a smooth transition”, the letter also stated.
