Dear Editor,
It is with grave concern that I pen this letter.
As you are aware, the Republic Bank recently upgraded their Automated Teller Machine (ATM) and Online banking systems.
I visited one of their ATM’s last Saturday, November 9th and became very frustrated as I found that the fonts on the machine were extremely small and difficult to use. I left without completing my transaction.
Editor, the Republic Bank had notified the public that their machines would have been out of service for a period for upgrading purposes but they failed to publish or display the new system and how it should work.
I have a low vision problem and it is extremely difficult to use the machine with the small fonts. What about the other persons who are suffering with the same problem.
The font size on the previous machines was much bigger and easier to use and it is my opinion that the bank should have catered for persons with disabilities.
Yours faithfully,
(Name and address provided)
