As customers of Republic Bank (Guyana) Limited (RBGL) continue to grapple with a platform changeover that has led to account problems and long lines at its branches, one customer expressed frustration on Tuesday that he was told he would have to wait over a week before getting back his card which had not been released by an ATM.
On Tuesday, the visibly distressed RBL customer complained to Stabroek News that an automated teller machine (ATM) ‘ate’ his card, after which an RBGL customer service representative (CSR) explained to him that he must either wait until next Thursday to get his card back, or cancel his card and pay $1,500 to get a replacement.
Stabroek News visited the bank’s Water Street branch on Tuesday and was told that the appropriate persons to speak with are at the bank’s New Market Street location.