Dear Editor,
It is interesting to read in the news that GTT has seen a “ballooning of the demand for internet bandwidth – 500 per cent in two years.” But it begs the question, are they capable of dealing with the large volume of customers?
It is going on to three months since my internet service has been off. Three months! To date, GTT has not been able to rectify this situation even though numerous reports have been made. The reason given is that it referred to the cable department and they only have one cable department!
Now, in this day and age and with all the exponential growth that GTT claims, why on earth do they have one cable department? This single cable department has to service the entire country and as I am located in Linden, then I have to wait until who knows when, because, according to the customer representative, “it could take months.”
Why does such a huge company have only one cable department and why aren’t the technicians in Linden trained to effect such repairs? Why is GTT still the monopoly with all its incompetencies? From all the numerous complaints, it is quite clear that they cannot adequately manage their affairs.
Why hasn’t another company been given the opportunity to level this playing field? I bet that GTT’s response time would take less than a day. Competition is needed for improving services.
Editor, based upon GTT’s inability to adequately serve its customers in a timely and efficient manner, the time has come for the relinquishing of the monopoly. A new year is coming and GTT’s monopoly should be a thing of the past. Three months to fix a DSL/landline issue!
Yours faithfully,
(Name and address supplied)
