Some Guyana Telephone and Telegraph Company (GTT) customers are due to be reimbursed by the company after the unexpected loss of mobile data from their cellular plans.
GTT yesterday announced that it would have experienced an outage which affected some customers’ mobile data. “The matter is currently being assessed and those who have lost mobile data will be reimbursed soonest,” the company said in a press release in which it offered an apology for the situation.
According to Public Relations Officer Jasmin Harris, a technical issue on Tuesday caused downtime, leading to the depletion of data from some customers’ mobile data plans.
Following a post by the company on its Facebook page about the situation, a number of complaints were made by GTT customers, who posted screenshots of their data balance standing at zero megabytes (0 mb) after their mobile data would have been depleted without them using any of it.
The GTT press release added, “Measures will be put in place to diminish the likelihood of this reoccurring”.
Harris told Stabroek News that GTT has the information on customers who would have been affected and lost data. “This is being analysed and will be actioned,” she added.
