The Guyana Telephone and Telegraph Company (GTT) today urged customers to be more vigilant and seek verification of promotions as the company has seen an increase in fraud reports during 2019.
According to GTT’s Vice President of Customer Experience and Quality, Orson Ferguson, the number of fraud reports has risen despite the company’s effort to put measures in place to reduce scams, as he believes scammers are evolving.
“We are constantly putting measures in place to reduce the likelihood of customers being scammed. The problem is that it all comes down to people trusting the person on the other end of the line to give them enough personal information so that they can use it to take monies out of their accounts, or even sending them the money directly,” Ferguson said in a statement from the company.
He said that recently the scammers have moved to landline users seeking their National Identification numbers.
“All of our promotions are on our website with the complete details which includes what winners should expect. We also would never ask customers to provide sensitive information like PINs or to have them send us their ID,” Ferguson said.
He added, “If anyone sends you a SMS or calls about being a winner, the first and only thing you should do is check our website at www.gtt.co.gy/promotions or call our customer care service at 0488 to query.”
The VP of Customer Experience and Quality noted that the company has no ongoing promotions currently.
