HeroCart, a small business that offers delivery services for food, laundry and nearly any day-to-day request around Georgetown, has risen to the challenge of meeting the needs of those stuck indoors due to the COVID-19 pandemic.
According to a Department of Public Information (DPI) release, HeroCart’s Co-founder and Operations Manager, Kimberley Dutchin, said business has increased since customers are spending more time at home and less time on the streets.
“Food delivery has (been) and still is our biggest request, but currently we are doing a lot of grocery shopping and delivery of other household essentials,” Dutchin explained.
“In terms of social distancing, we encourage our riders to communicate with our customers to relay any information needed like cost, change or guidelines before they arrive at customers’ premises, which reduces the interaction at the time of delivery,” she added.
HeroCart is also encouraging customers to use GTT’s mobile money service (MMG) to reduce the need to use cash for payments.
Ever mindful of the importance of sanitisation, the delivery service has taken additional measures to ensure delivered packages are free from bacterial and viral contamination. Dutchin assured that special emphasis is placed on food packages that often remain closed.
“We try to secure them tightly and we have been practising sanitisation […] currently, it is now our policy that all of our riders sanitise before and after every transaction.”
All delivery personnel are provided with facemasks, gloves, and hand sanitisers.
HeroCart’s co-founder further highlighted a key interface that allows customers peace of mind after placing an order and involves a tracking link that is sent to mobile devices, allowing customers to get updates on the delivery in real-time.
“HeroCart strives on customer satisfaction and we continue to innovate and invest in technologies that keep our service relevant,” Dutchin declared.
With a core group of 20 delivery agents, HeroCart can be contacted on 623-3500, 608-3500 or 623-3508. Their Facebook and Instagram handles are also available to customers. Operating hours are from 8am to 6pm.
