GTT last night apologised “profusely” to a batch of customers whose internet service was disconnected yesterday though they claimed to have made on-time payments.
“Having started the process of vetting claims of payment against proof provided, some 1200 customers would have had their internet service restored today,” GTT CEO, Justin Nedd said. For these customers, no reconnection fees or penalties were applied.
“We are actively examining our payment system to see where something went wrong. But in the interim, we could not in good conscience leave our customers without internet service for any extended period of time – especially now, knowing that so many of us are at home needing to maintain connections with others,” Nedd said in a GTT statement.
GTT would have closed its stores weeks ago and would have re-directed customers to several other points of payment to support physical distancing. Nedd hinted that GTT may need to re-open its stores in the interest of handling transactions directly.
